Try each step in order and check if it resolves the issue.  If you get through all the steps and it is still not resolved, please contact us for help.


  1. Ensure Network Connectivity
  2. User account has been deactivated by an Administrator
  3. *Administrator can Deactivate and then immediately Activate User again
  4. User can Change Display Name, Avatar, and/or Mobile phone number


* An administrator must perform this step