Try each step in order and check if it resolves the issue.  If you get through all the steps and it is still not resolved, please contact us for help.


  1. Ensure Network Connectivity
  2. Return to the Main Patient or Peer Card Listing screen
  3. Send mViva Pro Application to the background
  4. Bring mViva Pro Application back to the foreground
  5. Check if new values are now available
  6. Sign out and Sign back in
  7. Force Close the Application in the Application Manager
  8. Reboot Phone


* An administrator must perform this step